30-Day Guarantee
If your order shows up damaged, wrong, or not at all, we make it right — and you keep the gear.
What's covered
For 30 days after your order is delivered, we'll refund you in full or send a replacement — your choice — if the order:
- arrives damaged or defective;
- is the wrong item, size or colour compared to what you ordered;
- never arrives, or is still not delivered well past the estimated window.
You don't ship anything back
We don't ask for items back. If something's wrong, send us a photo and keep it — pass it to a shelter, a neighbour, or a dog who'll put it to work. You get your refund or a replacement either way, and you're not stuck at a carrier counter with a box and a printout.
What isn't covered
Change of mind and fit. We don't accept returns or exchanges because a harness didn't suit your dog or you decided against it. That's the trade-off that keeps our prices where they are, and we'd rather say so plainly than bury it.
Sizing is the one thing worth getting right up front. Measure your dog's chest at the widest point behind the front legs, and their neck where a collar sits. If you're between sizes or unsure, email support@greywolfgear.co before you order and we'll tell you which one to pick.
How to make a claim
Email support@greywolfgear.co with your order number.
Attach a photo if the item arrived damaged or wrong. That's the whole process.
Tell us refund or replacement. We action it within two business days.
Refunds
Approved refunds go back to your original payment method, usually within two business days of us confirming the claim. How quickly it appears on your statement is up to your bank or card issuer — typically a further three to five business days.